Frequently Asked Questions
We Understand that before coming to any physician office for the first time one may have a lot of questions in mind. We have tried to answer some of the commonly asked questions. If you have additional questions feel free to contact us. Our patient coordinators are standing by.
Q. Do I need an appointment to be seen?
A. No you don’t. You may walk in during working hours. It will however, be convenient to you if you call ahead and reserve your spot. Same day appointment is always available.
Q. How long is the wait time?
A. We make every effort to keep the wait time less than 30 minutes for walk-in patients. To cut down the wait time, please call ahead to make an appointment. If you are a new patient, we advise you to download the registration form under the new patient tab in this website and fill it prior to arrival.
Q. How do I get my records transferred?
A. You can come to the office and sign release of records form which we can fax to your physician’s office and request your records. Alternatively, you can download the form from this website, sign it and fax it your your physician. Pl remember that it may take a few days to get the records.
Q. How long does it take to get Referrals?
A. When we refer you to a specialist or order a specialized Diagnostic test, we may have to obtain necessary referral authorization and/ or pre-certification from your insurance company. This may require submitting clinical documentation for their review prior to receiving authorization. This process may take 3 to 5 days. If it has been more than 5 business days and you have not heard from us regarding scheduling your appointment, please call us back and speak to your nurse.
Q. How can I request refills of my prescriptions?
A. Please call during business hours and leave a message with the nurse. Alternatively you may call your pharmacy. Please allow 24hrs for prescriptions to be called in. If you have not been seen by your physician for long time you may be asked to be seen before medication is refilled.
Q. Can I request my physician to call me back?
A. Yes, you will receive the call after 6.30 PM. It is not possible to call back during work hours due to buisy schedule. We check our voice messages several times during the day. If any message seems urgent, we will call you back immediately.